Canada's telecommunications regulator on Friday gave Rogers Communications Inc., mere days to come up with a plan to solve a problem that could be unfairly slowing down the speed of online games.
Rogers now has until Sept. 27 to present a plan to the regulator to deal with the issue.
While Internet service providers have said they need to manage online traffic to deal with network congestion during peak hours, the CRTC has instituted a policy stipulating that the noticeable degradation of time-sensitive Internet traffic requires prior commission approval under Canada's Telecommunications Act.
Emphasis is my own. This is my entire point:
If they're having bandwidth issues during peak-usage, then they are over-subscribing their bandwith ( and/or maxing out the capabilities of their network infrastructure ) and customers notice. Customers also tend to vote with their dollars.